How Businesses in America will Thrive after the COVID-19 Crisis

America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events. But as with any crisis, we will make it through the other sideRead More…

America 2.0 – When The Crisis Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their income, and schools are shut down. No one is unaffected by the turmoil. While we are struggling through the changes and adjustments needed to fight this virus, we may have difficulty seeing anRead More…

10 Steps To Help Your Business Survive and Thrive

Whether you’ve recently launched a startup or you’re the CEO of an established organization, these unprecedented times caused by COVID-19 have erected several unique obstacles. On a brighter note, though, it also creates the perfect landscape for opportunistic entrepreneurs that are willing to go the extra mile. With the right strategy in place, your business can thrive during these difficult times. Focus on the 10 pointers below, and you won’t go far wrong. 1| Positive Communication “YouRead More…

Where is the Power Supply?

Working remotely has its challenges, especially when you usually rely on your office IT supplies to help you keep everything up and running! I work in medical supplies sales and need an IP based phone to do my job, so I was worried when my boss asked us all to work from home for a while. Nevertheless, I packed up my desk and set off, ready to work hard from home, whatever the challenges. Of course, when I got there, I found my IP based phone needs a power supply to work! What was I going to do?
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Managing Your Online Reputation: Why It’s Important and How to Protect Yourself and Your Small Business

Your business’s good reputation is one of its greatest assets. It differentiates you from the competition, and customers will pay a premium to do business with a reliable company they can trust. In the past, a business’s reputation was established over time by word of mouth. Today, thanks to the Internet, reputations can quickly rise and fall based on online commentary instantly accessible to a wide audience. A great review can bring a welcome flood of business. A bad appraisal can do youRead More…

Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source: Microsoft) 40% of cuRead More…

Advantages of Using a VoIP Phone System

Business VoIP systems are becoming a popular option for modern businesses on an international scale. We at Carolina Digital Phone are proud to be able to deliver the best VoIP service that North Carolina business owners can access. Our system is designed to be simple to use, easy to set up and have scalability built-in. With fantastic customer reviews, we are confident that we can provide the ultimate solution that you need. However, you might still be wondering whether this is the right choice Read More…

Business Considerations for Hosted VoIP

Making the change to a cloud based service could be one of the best things you decide to do for your business. However, there are some business considerations you will need to make to ensure this is the right decision for you at this time. Do You Need More Flexibility? Compared to traditional phone lines, VoIP allows for more flexibility. This is because VoIP services enable just about any company to easily adapt to future changes. A traditional phone system will usually require the purchase oRead More…

Why the You Are Better with a Business Phone System in the Cloud

Affordable Cloud Hosted PBX for Businesses Small businesses are continuously devising strategies to gain an edge over their competitors. Technology has taken leaps and bounds in recent times, making things easier and delivering quicker results to people. VOIP hosted phone systems have a lot of benefits in comparison to the traditional hard line phone systems. Cloud Hosted PBX is shaking up the On-Premise PBX arena. It provides a definitive replacement solution. Here are six reasons that stand-oRead More…

10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business knows that caller ID is an absolute must have feature. In fact, it shouldn’t be even called a “feature” at all. It’s a basic staple that simply can’t be aRead More…